General
Product questions, feedback, store copy.
[email protected]support
Help center
Plant, session, subscription, or account — short answers. If you cannot find it, write; we reply the same day when we can.
Support
Account, purchase, sync, technical issues.
[email protected]Privacy
Data requests, deletion, GDPR.
[email protected]Legal
faq
Common questions
My plant wilted — is it dead?
No. If the glass is full and you skip watering for three days, the plant wilts; one session or watering brings it back. A finished plant (12/12) does not wilt again.
Why does it ask for location?
Optional. So real weather (rain, wind, cloud) can enter the scene. If you decline, dawn/day/dusk/night from your clock is enough — the app works fully.
What is free?
A daily session and the core experience stay open. Gardener subscription opens the sound library, a protect right, and extra sessions. Breath and mood are never locked.
How do I cancel a subscription?
Manage it in App Store or Google Play account settings. Canceling does not cut access until the period ends. Billing issues: write to [email protected].
Where is my data?
Progress stays on the device; if you sign in, it is also written to the server for sync. See the privacy policy.
How do I open lotus / another pot?
Sage and lotus can be chosen in the garden. A finished plant moves to the shelf; you can switch to a new pot. Bonsai and mystery pots arrive over time.
How do I delete my account?
In the app: you → delete account. Or request it on the account deletion page.